Last Updated: 1/17/25
At Your Plumber LLC, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how it is collected, used, and shared. This Privacy Policy explains how we handle your information and your rights regarding that information.
We may collect the following types of information:
Contact Information
Name, phone number, email address, and mailing address.
Service Information
Details related to your plumbing needs, service requests, or scheduled work.
Payment Information
Credit card or payment details used solely for processing transactions.
Website Usage Information
Information such as IP address, browser type, device information, and website activity.
SMS Messaging Information
Mobile phone numbers and related data when you opt into SMS communications for updates, reminders, or promotions.
We collect information through the following methods:
Online Forms
When you submit a request, schedule service, or contact us through our website.
Direct Communication
When you contact us by phone, email, or in person.
Service Appointments
During scheduling, estimates, or completed service visits.
Website Cookies and Analytics
Through cookies and similar technologies used to improve website performance and user experience.
SMS Opt-In
When you voluntarily sign up for SMS messaging services.
We use collected information to:
Schedule and confirm appointments
Provide plumbing services at your location
Process payments securely
Respond to inquiries and provide customer support
Improve website performance and customer experience
Send SMS messages related to service updates, reminders, and promotions (message frequency may vary)
We do not sell, rent, or share your personal information for marketing or promotional purposes.
We may share information only in the following situations:
Service Providers
Third parties that assist with payment processing, scheduling, or service fulfillment.
Legal Requirements
When required by law, regulation, or legal process, or to protect our business rights and safety.
Mobile Opt-In Data
Mobile opt-in and consent information is never shared with third parties for marketing purposes.
If you opt into SMS messaging, you agree that we may use your mobile number to send:
Appointment reminders
Service updates
Billing notifications
Promotional messages (if separately consented)
We use reasonable safeguards to protect SMS-related data. You may opt out at any time.
Message frequency varies based on service activity, including appointments, maintenance schedules, and account updates. Message and data rates may apply depending on your mobile carrier plan.
You may opt out of communications at any time:
SMS/Text Messages
Reply STOP to any message or contact us directly to unsubscribe. You may receive a final confirmation message.
Email Communications
Use the “unsubscribe” link included in any email.
Support Requests
You may also contact us directly for assistance.
You have the right to:
Access your personal information
Request corrections or updates
Request deletion of your data, subject to legal or business requirements
We retain personal information only as long as necessary to provide services, comply with legal obligations, or support legitimate business purposes.
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of any changes.
If you have questions about this Privacy Policy or your personal data, contact us:
Phone: 239-771-9892
Email: office@yourplumberllc.com
By using our website, services, or SMS programs, you agree to the terms outlined in this Privacy Policy.
