At Your Plumber LLC, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how it is collected, used, and shared. This privacy policy outlines our practices regarding your information and your rights concerning it.
Information We Collect
We may collect the following types of information from you:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Information: Details about your plumbing needs or services requested.
- Payment Information: Credit card or other payment details (used solely for processing transactions).
- Website Usage Information: Data such as your IP address, browser type, and interaction with our website.
- SMS Messaging Information: When you opt into our SMS messaging service, we collect your mobile phone number for the purpose of sending updates, promotions, and reminders about our services.
How We Collect Information
We gather information through the following methods:
- Online Forms: When you submit inquiries, schedule services, or request quotes through our website.
- Email or Phone: When you contact us directly.
- In-Person: At the point of sale or during service appointments.
- Cookies and Website Analytics: When you browse our website, we use cookies and similar tools to improve user experience and understand website usage.
- SMS Opt-In: When you sign up for SMS messaging services via our contact form or other online methods.
Why We Collect Your Information
Your information is used to:
- Schedule and confirm appointments.
- Provide services at your location.
- Process payments securely.
- Communicate updates about your service or respond to your inquiries.
- Improve our website and customer experience.
- Send recurring SMS messages related to promotions, reminders, or service updates (message frequency may vary).
Information Sharing
We do not share, sell, or distribute your personal information to third parties for marketing or promotional purposes.
We may share your information only when necessary for legitimate business purposes, such as:
- Service Providers: Third parties that assist with payment processing or service fulfillment.
- Legal Compliance: When required by law or to protect our business.
Note: Mobile opt-in and consent information (e.g., signing up for SMS updates) is never shared for any purpose.
SMS Messaging Terms
By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Usage: Your mobile phone number and other contact details will only be used for sending updates, promotions, and reminders related to our products or services.
- Data Security: We use secure storage measures to protect your data from unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- Message Frequency and Charges:
Message frequency will vary based on your service schedule (e.g., monthly maintenance reminders, yearly check-ups) and may include appointment reminders, service updates and order information. Reply STOP at any time to unsubscribe. For assistance, reply HELP or contact support at 239-771-9892. MESSAGE AND DATA RATES MAY APPLY based on your mobile carrier plan.
How to Opt-Out
You can opt-out of communications with us at any time:
- SMS/Text Messages: Reply STOP to any message or email us at office@yourplumberllc.com to unsubscribe. After unsubscribing, you will receive a final confirmation message.
- Email: Click the “unsubscribe” link in any email.
- Contact Us for Assistance: Send HELP via text, and we will provide support, including our contact details.
Your Rights
You have the right to:
- Access and review the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data, subject to legal or contractual obligations.
Contact Us
For questions about our privacy practices or to make a request about your information, contact us at:
Phone: 239-771-9892
Email: office@yourplumberllc.com
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or compliance requirements. Updates will be posted on our website with the revised date.
Last Updated: 1/17/25
By using our services or interacting with our website, you agree to the practices described in this policy. If you have any questions, please reach out to us.
This policy ensures compliance with CTIA guidelines and provides clear information for customers and carriers reviewing your registration.
